SMS PRIVACY POLICY

Effective Date: April 9, 2026

Express Lube & Car Care (“Express Lube”, “we”, “us”, or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS (text message) communications from us.

1. Information We Collect

When you opt in to receive SMS messages, we may collect the following information:

• Your mobile phone number
• Your name (if provided)
• Your vehicle service information (if applicable)
• Your communication preferences
• Message interaction data (such as delivery confirmation and responses)

We collect this information only when you voluntarily provide it through our website, in-store forms, or by texting our business number.

2. How We Use Your Information

We use your information to send you:

• Service reminders
• Appointment confirmations
• Coupon offers and promotions
• Service updates and notifications
• Customer support responses

Message frequency may vary.

3. Consent to Receive SMS Messages

By providing your phone number and opting in, you consent to receive SMS messages from Express Lube & Car Care. Consent is not a condition of purchase.

Message and data rates may apply depending on your mobile carrier.

4. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and no further SMS messages will be sent.

You may also reply:

HELP

for assistance, or contact us directly.

5. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Your Privacy Rights

You may request to update or delete your information at any time by contacting us.

8. Contact Information

Express Lube & Car Care
4201 Hampshire St
Plano, TX 75093
Phone: (972) 900-1166
Website: https://www.expresslubecarcare.com

9. Policy Updates

We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By opting in to receive SMS messages, you acknowledge that you have read and agree to this SMS Privacy Policy.